Refund & Exchange
At Watch Culture, we want you to receive your order in the condition you expect. Please read this policy carefully before placing an order.
1. Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of receiving your order.
To make a valid claim, you must provide:
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A clear and continuous unboxing video showing the package from the beginning of opening.
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Clear photographs of the product and packaging.
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Your order number.
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Your registered mobile number or email address.
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A description of the issue.
The unboxing video is important because it helps us verify the condition of the package and product at the time of delivery.
2. Refund
If your claim is reviewed and approved by Watch Culture, we may provide a refund or other appropriate resolution, depending on the circumstances of the case.
Where a refund is approved, it will generally be processed through the original payment method or another appropriate method communicated by our support team.
Refund processing and crediting time may vary depending on the payment provider or bank.
Important: A refund is not automatically guaranteed simply because a claim has been submitted. The claim must first be reviewed and approved.
3. Exchange
An exchange may be offered for an eligible damaged, defective, or incorrect product, subject to product availability and verification of the claim.
If the same product is unavailable, Watch Culture may provide another appropriate resolution, such as a refund, where applicable.
4. Change of Mind
We generally do not accept returns or exchanges simply because a customer has changed their mind, ordered the wrong product, selected the wrong option, or no longer wants the product after placing the order, except where required by applicable law.
5. Product Condition
For an eligible exchange or return, the product may need to be:
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Unused and in its original condition.
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Returned with original packaging.
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Accompanied by accessories, tags, documentation, and other items supplied with the order.
Products that have been intentionally damaged, altered, misused, worn extensively, or modified by the customer may not qualify for an exchange or refund.
6. Unboxing Video Requirement
Customers are strongly required to record a complete and continuous unboxing video when opening their package.
The video should clearly show:
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The sealed package.
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Shipping label/details.
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The opening of the package.
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The product and its condition.
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All items received inside the package.
For claims involving a damaged or incorrect product, failure to provide sufficient evidence may affect our ability to approve the claim.
7. Claim Period
All claims for damaged, defective, or incorrect products must be reported within 24 hours of receiving the order.
Claims submitted after this period may not be accepted, except where otherwise required by applicable law.
8. Non-Eligible Items
A refund or exchange may not be available where:
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The product has been damaged after delivery by the customer.
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The product has been used improperly.
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The product has been modified or repaired without authorization.
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The customer cannot provide sufficient evidence for a damage/incorrect-product claim.
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The claim is submitted outside the applicable claim period.
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The issue is caused by normal wear and tear.
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The product or packaging has been intentionally damaged.
9. How to Request a Refund or Exchange
To submit a request, email us at:
Please include the subject:
Refund/Exchange Request – [Order Number]
Include your order number, registered contact details, photographs, unboxing video, and a clear explanation of the issue.
Our support team will review your request and contact you with the next steps.
10. Shipping for Approved Exchanges
If an exchange is approved because you received a damaged, defective, or incorrect product, Watch Culture will communicate the applicable return and replacement shipping instructions.
Customers should not send products back without receiving instructions from our support team.
11. Contact Us
Watch Culture
Shop No. 216, D Wing, Blueberry Complex
Near Bhojal Dham Residence
Nikol, Ahmedabad, Gujarat – 382350, India
Email: customer.helpme@gmail.com
Watch Culture — Timeless Style. Premium Craftsmanship. Exceptional Choice.